With the introduction of .xxx domains in 2011, Zomato also launched zomato.xxx, a website dedicated to food pornography. [25] In May 2012, in collaboration with Citibank, it launched a print version of the website called “Citibank Zomato Restaurant Guide”, which has since been discontinued. [26] In September 2019, the company laid off nearly 10% of its workforce (540 employees) dedicated to back-end activities such as customer service, dealer support functions and delivery partners. [33] In April 2020, due to the growing demand for online grocery shopping amid the COVID-19 pandemic, the company launched its grocery delivery service called Zomato Market in 80+ cities across India. [34] In March 2021, a video of Bangalore-based model Hitesha Chandranee was posted on Instagram, accusing Zomato, Zomato`s delivery man, of assaulting and beating her when she refused to pay the money for the food he had delivered. She said he delivered food to her very late and they were both arguing and had a verbal duel, then the delivery manager slapped her on the nose and escaped. Hitesha then shot a video with a nasal bleed, remembered the whole incident and posted it on Instagram on March 9. After the post went viral, Bengaluru police arrested the zomato delivery man named Kamraj and hired him to attack Hitesha. Zomato temporarily suspended Kamraj and paid for Hitesha`s treatment, Kamraj`s legal costs. Kamraj denied the allegations, revealing that it was the girl who attacked and abused him and that his nose was injured by his own ring in the middle of the fight. After hearing Kamraj`s story and seeing the contradictions between Hitesha`s accusations and his statements, people started tweeting and campaigning for Kamraj. Kamraj then filed an FIR against Hitesha at the Electronic City police station, and she was charged with unlawful coercion, assault, wilful insult and criminal intimidation. [88] Hitesha did not appear before the police.

[89] Zomato Limited`s official website is www.zomato.com. On May 18, 2017, a security blog called Hack Read claimed that more than 17 million accounts had been hacked. The database contains emails and password hashes from Zomato users, while the price of the entire package is $1,001.43 (Bitcoins 0.5587). The vendor also shared a wealth of data samples to prove its legitimacy,” Hackread`s post reads. Hacked claimed that the details of 17 million users have now been sold on the dark web. Zomato has confirmed that the encrypted names, email addresses and passwords have been extracted from its database. The company assured affected customers that no payment information or credit card details had been stolen. The company was incorporated as DC Foodiebay Online Services Private Limited, a limited liability company under the Companies Act, 1956 in New Delhi, pursuant to a certificate of incorporation dated January 18, 2010 issued by the Deputy Registrar of NCT Delhi and Haryana. According to a resolution approved by the shareholders on 16. In May 2012, the company name was changed to Zomato Media Private Limited and a new certificate of incorporation dated May 25, 2012 was issued by the RoC. Subsequently, pursuant to a special resolution passed by shareholders on April 3, 2020, the company name was changed to Zomato Private Limited and a new certificate of incorporation dated April 22, 2020 was issued by the RoC. Following conversion to a public limited company under the Companies Act 2013 pursuant to a special resolution passed by shareholders on 5 April 2021 and a new certificate of incorporation dated 9 April 2021 issued by the RoC, the name of the company was changed to Zomato Limited.

The company`s technology platform connects customers, restaurant partners and delivery partners, other intermediaries such as call center operators, who cater to their diverse needs. Customers use the platform to search/discover restaurants Read/write reviews Upload photos Order food Order tables and make payments during meals. On the other hand, the company provides partner restaurants with industry-specific marketing tools for customer acquisition. It also operates a one-stop sourcing solution, Hyperpure, which provides high-quality ingredients to restaurant partners. The company offers its supplier partners transparent and flexible earning opportunities. In addition, the company has also entered into an agreement with a global data management service provider, which mainly provides for hosting the payment billing platform and data storage. The company offers two main business-to-customer (B2C) offerings: food delivery and catering, in addition to business-to-business (B2B) and Hyperpure offerings. Another important part of the business is Zomato Pro, the company`s customer loyalty program, which includes both food and food delivery. Each of the B2C and B2B offerings helps increase the value of the enterprise platform for customers, enabling them to attract new customers and deepen engagement with existing customers.

The company believes that each of the offerings also contributes to improving the accessibility and quality of the Restaurant Food Assortment (AAAQ) for customers, contributing to the growth of the restaurant industry. The company has achieved the following milestones and described key events in the following years:In 2011, the company launched its first institutional fund. In 2015, the company started food delivery, India.In in 2016, the company started table booking. In 2017, the company launched a Zomato Pro` customer membership program. In 2018, the company added the capability of a hyperlocal delivery platform through the acquisition of Carthero Technologies Private Limited. In 2018, the company was named a Technology Fast 50 Award Winner by Deloitte Touche Tohmatsu India LLP INCA Technology/App of the Year by the National Restaurants Association of India. The company was ranked among India`s Most Attractive Brands by TRA Research and was named Young Turk of the Year at the India Business Leader Awards 2018. During 2019, the company launched Hyperpure, a B2B delivery business for partner restaurants. It has been ranked among the most consumer-oriented Indian brands by TRA Research. It has been accredited by LinkedIn as one of the best companies: where India wants to work and ranked among AppAnnie`s top 10 global publishers. During 2020, the company expanded its grocery delivery business to 500 cities in India and acquired Uber Eats India Assets from Uber Eats India`s Uber Eats India business.